Reference

Legal terms for your mc88i account

mc88i Legal sets out how your account, access, payments and personal data are handled when you use our Indonesia-facing lobby.

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mc88i Legal terms for your mc88i account
CONTACT THE POLICY TEAM

Three ways to ask about Legal

A clear contact path matters when a policy question affects your account or payment record.

Live chat Open live chat from the account area between 09:00 and 22:00 WIB for questions about Legal wording, phone verification, account access or a pending DANA, OVO, GoPay or QRIS status. Include the policy heading so our team can direct the request accurately.
Email support Email gives you a written route for data questions, cookie choices, account closure requests and policy-change queries. Add your registered phone number and a short description, but never send a password or full payment credentials. We use the details needed to locate your request.
Cashier help Use the support link beside the cashier when your Legal question concerns a bank transfer, virtual account, BCA, BRI, Mandiri or BNI record. A receipt reference helps us compare the displayed payment status with the account event without asking you to repeat unnecessary details.
DATA CONTROL DETAILS

How we handle policy requests

Legal questions often involve account data, so our process starts with the minimum details needed to identify the request.

Data handling

We use account details to provide access, process the selected payment route, check transaction status and respond to policy requests. A support agent may confirm your registered phone number before sharing account-specific information. We do not need your password, one-time code or complete card-like credentials in a support message.

Cookie choices

Cookies can keep your session active, remember selected preferences and help the account path work across supported browsers. Policy-related cookie questions can be raised through support. Changing browser settings may affect sign-in continuity or require you to verify the account again.

Account security

Your login details and phone verification code belong only to you. Sign out on shared devices, use a private device session when possible and report an unfamiliar login through live chat or email. We may pause an account action while identity or payment ownership is checked.

Record retention

We retain account, payment and support records for the period needed to operate the service, resolve disputes, meet applicable legal duties and protect account integrity. The exact period can depend on the record and local requirements. Ask support which category applies to your request.

Change requests

For a correction, access request or account closure, contact the listed support route with your registered phone number and the change you are requesting. We may ask for an additional verification step before acting, so another person cannot change private account details on your behalf.

Policy updates

When Legal wording changes, we publish the current version in the policy area and may point you to the updated terms during account access. Check the date and read the affected section before continuing. Questions about a change can be sent through live chat or email.

Answers about mc88i Legal terms

These Legal answers focus on the questions you may have before opening or continuing an account. They cover access, personal data, cookies, payment records, support verification and account changes. The relevant terms can vary with your location and account status, so read the current policy wording and contact us when a situation is specific to your account. Access depends on local law.

Legal is the policy area covering account access, phone verification, payment records, cookies, personal-data requests, restricted conduct, account closure and policy changes. It explains the conditions attached to using the service and gives you a support route when a term or account event needs clarification.

Yes. Account access and eligibility depends on local law and the location connected with your use of the service. Where local law permits, you can complete the required account steps and view the applicable lobby. We cannot treat access as available where local rules do not allow it.

Send a request through the listed email or live-chat route and identify the registered phone number, the data issue and the change you are asking for. We may request an identity check before responding. Do not include your password, verification code or unnecessary payment credentials.

The policy can apply to records connected with DANA, OVO, GoPay, QRIS, virtual account and bank transfer. It may also cover a selected BCA, BRI, Mandiri or BNI route. Keep your receipt reference because support can use it to check a pending or disputed account event.

Cookies may support sign-in, session continuity and preference settings on a supported browser. You can adjust available choices through your browser or the account flow, although disabling some cookies may interrupt access or require another phone-verification step. Contact support when you need help understanding a cookie setting.

You can contact support to request account closure. Include your registered phone number and state that you want the account closed; we may verify the request before action. Any unresolved payment status or required record may need to be addressed first, and retention can continue where law requires it.

Use live chat from 09:00 to 22:00 WIB or send email with the policy heading and your question. We can explain how the displayed wording applies to an account step, but access and eligibility still depends on local law. Check the current policy version before continuing.

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